Commitments

A trusted technology partner

Our commitments reflect our vision of a responsible, reliable software publisher focused on the long term.

Reliability

Availability and stability

Reliability is at the core of our value proposition. Our platforms are designed, deployed, and monitored to ensure optimal availability, even under heavy load conditions.

We commit to clear and measurable service levels, with transparent performance indicators and real-time monitoring of our systems' health.

  • 99.9% availability SLA
  • 24/7 monitoring with proactive alerting
  • Multi-zone redundant infrastructure
Security

Data protection and compliance

Security is not an optional feature it's a fundamental prerequisite. We integrate security best practices from the design phase and maintain constant vigilance against emerging threats.

Our systems undergo regular security audits, and we operate in compliance with applicable regulations, notably GDPR.

  • Data encryption at rest and in transit
  • Multi-factor authentication
  • European governance with global reach
Our principles

Concrete commitments

Service Continuity

Documented disaster recovery plans, daily automated backups, and regularly tested restoration procedures to ensure your operations never stop.

Enterprise-Grade Approach

Demanding quality standards, rigorous development processes, and technical governance suited to the expectations of large organizations.

Dedicated Support

Responsive technical support, identified contacts, and comprehensive documentation to assist your teams in daily use of our solutions.

Controlled Evolution

Transparent product roadmap, backward-compatible updates, and change management support for smooth transitions.

Long-term vision

Building together for the long run

We design our solutions for years of collaboration, not ephemeral projects. This long-term vision influences every decision we make: technology choices, architecture, maintenance, and support.

Our clients can count on a stable, structured publisher committed to maintaining and continuously improving its platforms. This sustainability is what makes CYDIS a trusted technology partner.